How do I complain so that someone actually fixes it?

A short, calm complaint with the facts in order and one specific ask, ready to send.


When to use
When a company has let you down and your first draft is three angry paragraphs.
Time
5 min

The prompt

I need to complain to about this: . What I want from them is . So far I’ve . First, tell me whether my ask looks too small, too big or about right for a case like this, and label that as a guess. Then write the complaint as an email under 200 words: one sentence on what I’m asking for, the facts in date order, what I’ve already tried, and a reasonable deadline for a reply. Calm and firm, with no threats, no sarcasm and nothing I haven’t told you. Leave a blank for any date or reference number I didn’t give. After it, tell me where to take this next if they don’t answer. If that depends on my country, ask.

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