I want to cancel. How do I get past the ‘before you go’ speech?

I’ve decided to cancel . I’ve been a customer for , and if they make me an offer, my answer is . You can’t see my contract, so first tell me what to look for in it, like a notice period or an exit fee. Then write a script for the call or chat: an opening line that says what I want, and one short reply for each thing they’re likely to try, such as a discount, a pause, a transfer to another department, or a request to explain why. Each reply is polite and true, and ends by repeating the request. Add what to ask for before I hang up, so I have proof it’s done, and what to check afterward.