My bill keeps creeping up. What do I say when I call?

A short, polite script for calling a provider, including what to say when they say no.


When to use
When a price has risen quietly and you’ve been putting off the call for weeks.
Time
5 min

The prompt

My bill from keeps going up, so I’m calling to ask for a lower price. I pay , I’ve been a customer for , and this is what I know about other offers: . If a lower price looks unlikely from what I’ve told you, say so first. Then write a script I can read from on the call: an opening line, the exact ask with a number in it, two fallback asks if they refuse, and one calm sentence for when they say nothing can be done. Keep it polite and short, with no threats and nothing untrue. End with the three things I should have in front of me before I dial.

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